Order Confirmation & Acceptance
When you place an order, you will receive an automatic e-mail confirming receipt of your order, and then an automatic confirmation of payment receipt upon payment. These emails will only be an acknowledgment and will not constitute acceptance of your order. Only when we confirm receipt of full payment and all order details, then we will send you final confirmation (“finalized”) from our sales team to accept your order.
For general orders: placed by online/ email/ fax, the confirmation will be within 3 hours, the same day of receipt, if the order is received during our working hours, Mon- Fri, 10am- 7pm Hong Kong time. Otherwise, confirmation is on the next working day.
If you do not receive our final confirmation within this time range, please contact us immediately. We will not be responsible for delivery delays or any losses if orders are not finalized.
Placing online order
When placing any online orders, you are responsible to check before submitting the orders. Please contact us immediately if any information is incorrect. And to review the order details (order quantity, delivery address and delivery date, etc) once again when you received our electronic confirmation of the order. We will not be responsible for any mistakes made by you when placing orders.
For other orders and projects: such as regular flower subscriptions, venue decoration, design and projects, please sign the quotation with company chop, and e-mail it to [email protected] as your confirmation. Only when we confirm receipt of payment required per quotation terms together with signed quotation, then we will send you final confirmation (“finalized”) from our sales team as acceptance and our commencement of this order.
We recommend placing urgent orders (less than 24-hours notice before delivery) directly with our sales team over tel. +852 2330 0130 or WhatsApp +852 5713 0413 or at our store, to allow us to process your order in the quickest way.
For each product or service, your order on the site, you agree to pay the price for the product or service (including any surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order. All payments are non-refundable. Payment via online, telephone or email orders shall be made by credit card (visa & mastercard) or bank-in prior to the preparation of our products. For bank transfer, please WhatsApp (+852 5713 0413) or email bank-in slip with the order number to verify and confirm the order.
The transaction is only confirmed with full payment. Should payment for supply of products or services be outside of, or beyond the payment terms you will be liable for all costs, fees, damages, and expenses including legal costs (on a full indemnity basis) and all other fees incurred by us in recovering the amount outstanding. Ownership of the product remains with La Planète Verte and does not pass to you until we receive all the amounts you owe to us.
Kindly note receipt of full payment and complete, accurate order details must be received before we start processing the order. During peak season orders may take more than 24 hours to prepare and process.
For other orders and projects: Please refer to quotation details for specific payment terms. In general, a deposit of 50% of the quotation sum is required upon confirmation and full payment must be settled 3 weeks before the project start/ delivery date. All deposits paid are non-refundable.
Promotions and Special Offers
Special offers, coupons, and / or discounts cannot be used in conjunction, or combined with any other promotions, discounts, coupons, campaigns or privileges. La Planète Verte reserves the right to amend any promotion and its terms & conditions without prior notice. La Planète Verte’s decision is final for any kinds of promotions and special offers. Special offers, coupons, and / or discounts are not transferable and not redeemable for cash. Discounts are applied to the subtotal prior to delivery charges being applied. All promotions must be redeemed prior to the expiry date (if provided) and any balance and/or discount remaining after the expiry date is forfeited.
We comply with the Payment Card Industry (PCI) Data Security Standard.
If you fail to pay any amount to us when due, we may incur legal, collection or other expenses in recovering the amount from you and you will be liable for all reasonable cost and expenses reasonably incurred by us.
A delinquency charge of 5% per month will be made on any account outstanding for more than 30 days from the date of invoice or the expiry of the credit term unless otherwise expressly agreed in the contract.
Prices & Seasonality
All prices are in HKD, and are subject to revision should any final specification deviate from the foretasted.
Prices of flowers and plants may vary in peak season, such as Valentine’s Day, Mother’s Day, Christmas and Chinese New Year, Mid Autumn, etc. Please contact our sales team if you want more details.