1.Order Confirmation and Acceptance
When you place an order, you will receive an automated email acknowledging receipt of your order, followed by an automated confirmation upon successful payment. These emails serve solely as confirmations and do not constitute acceptance of your order. Only when we have confirmed receipt of full payment and all order details, will we send you a final confirmation (“Final Confirmation”) from our sales team to accept your order.
For general orders: placed online/via email/via fax, a confirmation will be provided within 3 hours of receipt if the order is received during our business hours (Monday-Friday, 10:00 AM - 7:00 PM Hong Kong Time). Otherwise, confirmation will be provided on the next business day. Please contact us immediately if you do not receive our Final Confirmation within this timeframe. We will not be responsible for any delays in delivery or any losses if the order has not been finalized.2.Placing Orders Online
When placing any online order, it is your responsibility to review it before submission. If any information is incorrect, please contact us immediately. Please also review the order details (such as order quantity, delivery address, and delivery date) again once you receive our electronic order confirmation. We are not liable for any errors made by you when placing your order.
For other orders and projects: such as regular flower orders, venue decorations, designs, and projects, please sign and stamp the quotation with your company chop and email it to info@lpvhk.com as your confirmation. Only when we have confirmed receipt of the payment required per the quotation terms and the signed quotation, will we send you a final confirmation (“Final Confirmation”) from our sales team to accept and for us to begin fulfilling this order.3.Urgent Order
We advise you to place urgent orders (less than 24 hours' notice before delivery) directly with our sales team by phone: +852 2330 0130, or via WhatsApp +852 5713 0413, or at our store, so that we can process your order in the fastest possible manner.4.Payment Terms
For each product or service you order on the website, you agree to pay the price of that product or service at the time you submit your order (including any surcharges for your chosen delivery service and any delivery fees). All payments are non-refundable. Payment should be made by credit card (Visa and Mastercard) or bank deposit for online, telephone, or email orders prior to the preparation of our products. For bank transfers, please WhatsApp (+852 5713 0413) or email us the bank receipt with the order number for verification and order confirmation. Only full payment will confirm the transaction. If payment for products or services supplied exceeds or is beyond the payment terms, you will bear all costs, charges, damages, and expenses, including legal fees (on a full indemnity basis) and all other expenses incurred by us in recovering outstanding monies. Title to products remains with La Planète Verte and does not pass to you until we have received all monies owing by you to us. Please note that we require full payment and complete, accurate order details before we begin processing your order. During peak seasons, order preparation and processing may take longer than 24 hours.
For other orders and projects: Please refer to the quotation details for specific payment terms. Generally, a 50% deposit of the quoted amount is required upon confirmation, and full payment must be made 3 weeks prior to the project commencement/delivery date. All deposits paid are non-refundable.5.Promotions and Special Offers
Special offers, vouchers, and/or discounts cannot be used in conjunction with, or combined with, any other promotions, discounts, vouchers, events, or privileges. La Planète Verte reserves the right to amend any promotions and its terms and conditions without prior notice. La Planète Verte has the final decision on any type of promotion and special offer. Special offers, vouchers, and/or discounts are non-transferable and non-redeemable for cash. Discounts are applied to the subtotal before shipping fees are applied. All promotions must be redeemed before the expiration date (if provided), any remaining balance and/or discount after the expiration date will be forfeited. 6.Secure Payment Verification
We comply with the Payment Card Industry (PCI) Data Security Standard.7.Overdue Invoice
7. Overdue Bills
If you fail to pay any amount to us when it is due, we may incur legal, collection or other expenses in recovering the amount from you and you will be responsible for all reasonable costs and expenses reasonably incurred by us. Unless otherwise expressly agreed in the contract, accounts outstanding more than 30 days from the invoice date or expiration of the credit period will be subject to a default charge of 5% per month.8. Price and Seasonality
All prices are in Hong Kong Dollars (HKD) and are subject to revision should there be any deviation of final specifications from those anticipated. Prices for flowers and plants may vary during peak seasons, such as Valentine's Day, Mother's Day, Christmas and Lunar New Year, Mid-Autumn Festival, etc. Please contact our sales team if you would like more details.
